In accordance with the provisions of the “Federal Law on Protection of Personal Data” (Ley Federal de Protección de Datos Personales), its current Regulations, and the Privacy Notice Guidelines, LOGNITIVA makes this Privacy Notice available to you.

LOGNITIVA, as the data controller responsible for processing your personal data, located at Boulevard Hermanos Serdán, 773-Int. Piso 2, Colonia San Rafael, C.P. 72029, Puebla, Puebla, is committed to complying with the Principles of Lawfulness, Consent, Information, Quality, Purpose, Loyalty, Proportionality, and Responsibility, as well as the duties of Security and Confidentiality imposed by the Law.

To provide you with our services, we need to collect the following information from you:

• Full Name

• Address

• Phone Number

• Email

We will not collect sensitive personal data.

You grant your consent for the processing of this data by providing it voluntarily through the filling out of forms or through the electronic contact methods we make available to you.

This data will be used solely and exclusively for the following purposes:

• To identify and contact the user.

• To provide you with information.

• To provide our services.

• To manage the collection of payments for our services.

• To invoice for services.

• To update our database.

• To address and resolve inquiries, clarifications, and complaints.

We will not process your data for secondary purposes.

To prevent unauthorized access to your personal data and to ensure that the information is used for the purposes established in this privacy notice, we have established various physical, technical, and administrative security procedures and measures to prevent the unauthorized use or disclosure of your data, allowing us to process it properly.

Likewise, we inform you that your personal data may be transferred to and processed by persons other than this company.

Notwithstanding the foregoing, in accordance with Article 36 of the Law, your personal data may be transferred to national or international third parties, without your consent, when the transfer is provided for in a Law or Treaty to which Mexico is a party; when the transfer is made to companies of the same corporate group of the data controller operating under the same internal processes and policies; when the transfer is necessary by virtue of a contract executed or to be executed in the interest of the data subject, by the data controller and a third party; and when the transfer is necessary or legally required for the safeguarding of a public interest, or for the administration of justice; when the transfer is necessary for the recognition, exercise, or defense of a right in a judicial proceeding, and when the transfer is necessary for the maintenance or fulfillment of a legal relationship between the data controller and the data subject.

All your personal data is processed in accordance with the applicable and current legislation in the country. Therefore, we inform you that you may exercise your ARCO rights at any time: Access, Rectification, Cancellation, or Opposition regarding the processing we give to your personal data. You may assert these rights through the Privacy Department responsible for the security of personal data:

• Address: Boulevard Hermanos Serdán, 773-Int. Piso 2, Colonia San Rafael, C.P. 72029, Puebla, Puebla.

• Phone: 222 833 6353

• E-mail: contacto@lognitiva.com/en

   

Through the same channel, you may limit the use or disclosure of your personal data, as well as revoke your consent for the processing of your personal data. It is important to note that we may not be able to address your request or conclude the use immediately in all cases, as it is possible that due to a legal obligation it may be necessary to continue processing your personal data. Likewise, for certain purposes, the revocation of your consent will imply that we can no longer provide you with the service you requested, or the conclusion of your relationship with us.

To exercise any of these rights, the request must include: the name of the data subject and their address, as well as their email address to receive notifications; the documents that prove their identity (through a valid official ID) or, where applicable, the legal capacity and identity of their legal representative (power of attorney signed before two witnesses, accompanied by a valid official ID), if deemed necessary, we will request further elements to prove your identity; a clear and precise description of the personal data regarding which any of the ARCO rights is sought to be exercised, except in the case of the right of access; the description of the ARCO right intended to be exercised, or what the data subject requests, and any other element or document that facilitates the location of the personal data.

LOGNITIVA will process your request, informing you of the corresponding determination via email within a maximum period of twenty days from the date the request is received, and if applicable, we will make it effective within fifteen days following the date on which the response is communicated.

Regarding the right of access, we require you to indicate through which medium you require us to send you the information. Should any charge apply for shipping, reproduction, or certification of documents, we will let you know prior to sending.

We inform you that our website uses cookies.

This privacy notice may be modified by LOGNITIVA. Such modifications will be promptly communicated via email, phone, or any other means of communication that LOGNITIVA determines for such purpose.

Updated October 13, 2025